Welcome to Remoov, the one-stop hassle-free decluttering service.
The Remoov Terms of Service (“TOS”) governs the use of the Remoov website, applications, contracts, product and services, and your purchases, pickups, deliveries and sale of any items (the “Services”). By using and accessing the Services, you agree to be bound by and comply with this TOS.
You represent that you are authorized to accept this TOS.
In this section “You”, “Your”, "Owner" refers to the “Customer”, an individual or the entity entering into the Decluttering Agreement to consign, sell (directly or through third parties), donate, recycle, junk, and otherwise discard the customer’s items (“Items”) picked up or received by Remoov, Inc. (“Remoov”, “Company”, “We”, “Us”, “Our”).
Remoov will pick up items at a mutually agreed upon location (“Pickup Location”). The Customer agrees to pay the Pickup Fee plus Disposal Fee (“Invoice Fee”). While an estimate of this fee will be provided prior to pickup, the fee may change based on the actual nature of the pickup conducted at the discretion of Remoov. If the Owner has not paid this fee within 30 days after receiving the invoice, Remoov will add 10% for each month that invoice is outstanding with a maximum penalty fee of 30% (“Late Fee”). If the invoice remains outstanding after 3 months from the original invoice date, Remoov will take ownership of all the items including all sales and donations.
Remoov reserves the right to decline any and all Items from the Customer. Remoov does not accept weapons, hazardous waste (including paint and aerosols), illegal items (including banned drugs, contraband trade items) or items which the Customer does not legally own. Remoov may, in its sole discretion, return any or all items to the Owner at any time. Remoov reserves the right to end this Agreement and return all the collected items to the Owner. If Remoov decides to return some or all the collected items the Company will reimburse the appropriate portion of the Pickup Fee. If the Owner declines to accept the returned items or does not respond within 10 days of the return notice, ownership of the items will switch to Remoov and the Company may handle the items at their discretion and to their benefit.
You agree to give at least 24-hour notice to cancel a scheduled pickup or return delivery. If a customer is not available during a scheduled pickup/delivery or if the pickup or return delivery is cancelled with less 24 hours notice Remoov will retain 50% of the Pickup Fee or Return Delivery Fee if applicable.
For Items intended for consignment or otherwise sale, you hereby:
At its discretion, Remoov may repair or modify the Items to maximize its resale value, which amounts (“Fix Fee”) will be deducted from the sale proceeds. For example, if Remoov believes that a $50 fix will increase the Sales Price of your item by $200 then we will complete this fix.
You may request that your item be returned at anytime prior to the sale, donation, or discarding of the item; provided, however, that, prior to any such return, Customer shall pay Remoov in full all inventory holding costs and permitted deductions. If the item has remained at the warehouse, you may pick up the item from our warehouse. If the item has been claimed by a reseller and removed from the warehouse, there may be a separate fee assessed by the reseller for retrieving the Item.
You covenant, represent and warrant that you have all rights, authority and clearances necessary for Remoov to sell and donate the Items on your behalf, and perform your rights and obligations under this TOS.
You hereby grant to Remoov the exclusive right to sell, donate and discard Items to your benefit pursuant to these TOS.
Remoov will not and does not hold title to the collected Items. Items shall remain the property of Owner during the time the Item is on sale (Resale Period”). If an item is sold, the sale is conditional and title will not pass to the buyer until the expiration of the Return Period, defined as 7 days following the date when the Item is sold by either Remoov or reseller.
If your Item is sold and the Return Period expires without incident, Remoov will pay you the Final Proceeds as follows:
For example, let’s say your item sold for $800 and upon inspection we agreed to spend $30 to fix the item. When the item is sold we first deduct the Permitted Deduction and take our commission.
Items put up for donation benefit the Customer as well as the recipient. Donated Items will go to 501(c)(3) nonprofit organizations that will qualify the Customer for fair value tax-deductions. Items put up for donation are at the discretion of Remoov, though Items accepted for donation will be at the discretion of the partner nonprofit organization. Remoov works with a few nonprofits and will donate to the one that seems best suited for the particular Item, and may offer the Item to multiple or all partner organizations. After donation, Customer will receive a donation form from the corresponding nonprofit organization that may be used at the Customer’s discretion and effort for a tax deduction.
At its discretion, Remoov may recycle, junk, or otherwise discard any and all Items received. Remoov will make a reasonable effort to sell Items that will seemingly sell for enough value to cover costs, and donate Items in donatable condition, but Customer acknowledges that Items thought to be sellable or donatable may not be due to condition, quality, style, or otherwise.
The cost to junk Items will be passed on to the Customers at a rate of $1.50 per cubic foot. Customer will be notified of amount due within 7 days of disposing of the items.
You are solely responsible for any fees or charges incurred to access the Service through an internet access or mobile access provider, or other third party.
You agree to indemnify and hold Remoov and its affiliates, members, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the Items, your Content, your use of the Service, your violation of this TOS, your violation of any applicable law, rule or regulation, or your violation of any rights of another.
Remoov reserves the right to change or modify the Service, any of the terms and conditions contained in this TOS, or any policy governing the Service at any time, but such changes will not affect Commission or payment structure for any listing for Items that has not expired.
Except as above, you are responsible for regularly reviewing any updates to this TOS at http://www.remoovit.com/terms. Any changes or modifications to this TOS will become binding after your continued use of the Service after such terms have been updated by Remoov. Remoov may elect to provide you with customer support, in its sole discretion, and may terminate such support at any time without notice.
You expressly understand and agree that Remoov and its affiliates, members, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Remoov has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the Service; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (c) conduct of any third party on the Service; or (D) any errors or omissions in any Content. You agree that you must evaluate, and bear all risks associated with, the use of any Content and Items, including any reliance on the accuracy, completeness, or usefulness of such Content and Items.
All right, title and interest to the Service (which includes any Remoov content or materials made available via the Service, the Service's look and feel, the designs, service marks, trademarks and trade names displayed on the Service) are the property of Remoov, its affiliates, licensors or users, and are protected by copyrights, patents, trademarks or other proprietary rights and laws. You may not use, copy, modify, create a derivative work from, reverse engineer, sell, assign, sublicense or otherwise transfer any right, of any part of the Service without the prior written consent of the respective owner.
You agree to only use the Service for personal purposes, and not for any unintended use of the Service. You agree not to reproduce, duplicate, copy, sell, trade, resell, frame, or exploit for any commercial purposes, any portion of the Service.
Remoov respects the intellectual property of others, and we ask our users to do the same. Remoov may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Remoov’s Copyright Agent the following information:
Remoov’s Agent for Notice of claims of copyright or other intellectual property infringement can be reached as follows:
By email to [email protected]