Terms of Service

Welcome to Remoov, the one-stop hassle-free decluttering service.

The Remoov Terms of Service (“TOS”) governs the use of the Remoov website, applications, contracts, product and services, and your purchases, pickups, deliveries and sale of any items (the “Services”). By using and accessing the Services, you agree to be bound by and comply with this TOS.

You represent that you are authorized to accept this TOS.

SELLER AGREEMENT

In this section “You”, “Your”, "Owner" refers to the “Customer”, an individual or the entity entering into the Decluttering Agreement to consign, sell (directly or through third parties), donate, recycle, junk, and otherwise discard the customer’s items (“Items”) picked up or received by Remoov, Inc. (“Remoov”, “Company”, “We”, “Us”, “Our”).

Item Pickup

Remoov will pick up items at a mutually agreed upon location (“Pickup Location”). The Customer agrees to pay the Pickup Fee plus Disposal Fee (“Invoice Fee”). While an estimate of this fee will be provided prior to pickup, the fee may change based on the actual nature of the pickup conducted at the discretion of Remoov. If the Owner has not paid this fee within 30 days after receiving the invoice, Remoov will add 10% for each month that invoice is outstanding with a maximum penalty fee of 30% (“Late Fee”). If the invoice remains outstanding after 3 months from the original invoice date, Remoov will take ownership of all the items including all sales and donations.

Remoov reserves the right to decline any and all Items from the Customer. Remoov does not accept weapons, hazardous waste (including paint and aerosols), illegal items (including banned drugs, contraband trade items) or items which the Customer does not legally own. Remoov may, in its sole discretion, return any or all items to the Owner at any time. Remoov reserves the right to end this Agreement and return all the collected items to the Owner. If Remoov decides to return some or all the collected items the Company will reimburse the appropriate portion of the Pickup Fee. If the Owner declines to accept the returned items or does not respond within 10 days of the return notice, ownership of the items will switch to Remoov and the Company may handle the items at their discretion and to their benefit.

You agree to give at least 24-hour notice to cancel a scheduled pickup or return delivery. If a customer is not available during a scheduled pickup/delivery or if the pickup or return delivery is cancelled with less 24 hours notice Remoov will retain 50% of the Pickup Fee or Return Delivery Fee if applicable.

Item Consignment and Sale

For Items intended for consignment or otherwise sale, you hereby:

  • Agree to give Remoov all necessary documents to transfer ownership of the Items
  • Agree to disclose all known problems or issues pertaining to the Items
  • Confirm that to the best of their knowledge the Items is authentic and has been obtained by legal means and that all information disclosed pertaining to the Items is accurate

At its discretion, Remoov may repair or modify the Items to maximize its resale value, which amounts (“Fix Fee”) will be deducted from the sale proceeds. For example, if Remoov believes that a $50 fix will increase the Sales Price of your item by $200 then we will complete this fix.

You may request that your item be returned at anytime prior to the sale, donation, or discarding of the item; provided, however, that, prior to any such return, Customer shall pay Remoov in full all inventory holding costs and permitted deductions. If the item has remained at the warehouse, you may pick up the item from our warehouse. If the item has been claimed by a reseller and removed from the warehouse, there may be a separate fee assessed by the reseller for retrieving the Item.

Item Title

You covenant, represent and warrant that you have all rights, authority and clearances necessary for Remoov to sell and donate the Items on your behalf, and perform your rights and obligations under this TOS.

You hereby grant to Remoov the exclusive right to sell, donate and discard Items to your benefit pursuant to these TOS.

Remoov will not and does not hold title to the collected Items. Items shall remain the property of Owner during the time the Item is on sale (Resale Period”). If an item is sold, the sale is conditional and title will not pass to the buyer until the expiration of the Return Period, defined as 7 days following the date when the Item is sold by either Remoov or reseller.

Pricing, Sales & Payment

If your Item is sold and the Return Period expires without incident, Remoov will pay you the Final Proceeds as follows:

  • “Sale Price” means the sales price that your item was sold for received from the buyer. This excludes amounts assessed on the sale (like taxes and duties), shipping and delivery costs paid by the buyer, and transaction fees such as credit card transaction costs, international and bank-wire fees.
  • “Permitted Deductions” means any deductible fees we agreed upon, such as the Fix Fee.
  • “Payout Percentage” is equal to 50%.
  • “Final Proceeds” means Sale Price, less Permitted Deductions times the Payout Percentage, “Your Payment”.
  • “Sales Date” refers to the day when an Items is sold to a Buyer.
  • “Reseller Sale Date” refers to the date when we receive notification from the reseller than an item was sold.

For example, let’s say your item sold for $800 and upon inspection we agreed to spend $30 to fix the item. When the item is sold we first deduct the Permitted Deduction and take our commission.

Sale $800
Deduction $30
Deducted Sales $770
Commission (50%) $385
Your Payment $385
  • After all collected items are processed the Owner will receive a link to their Dashboard that will list all the Owner’s items for resale and donation. When Curators deem appropriate, items may be grouped as a set for resale or sent to a reseller as a set. These sets will be shown as one item on the Dashboard (i.e. “box of shoes”). Discarded items will not be listed but the Owner will have access to view photos of the discarded lot.
  • The “Resale Period” is determined based on the attributes of each item. Items will be set for Consignment resale with a 90-day resale period, or for Lot Sale with a 7-day resale period.
  • Remoov will compensate the Owner for Consingment or Lot Sale items that are lost or damaged Resale Period. Remoov’s Curators will determine the resale value for the items and the Company will pay the Owner the Payout Percentage as if the item had been sold.
  • After an item is sold and the Return Period expires without incident, Remoov will notify the Owner and update the status for that item on the Dashboard.
  • The Customer may request to be paid out their balance at any time via the Dashboard. Payments may be sent via check or Paypal transfer. All Final Proceeds will be paid in US Dollars only.
  • A Customer may provide a “Suggested Sales Price” for the Items that will help us determine the Sales Price. However, the Suggested Sales Price is just a suggestion and Remoov has sole discretion of setting the sales price of the item.
  • Remoov does not provide expected resale price estimate before the pickup.
  • Remoov retains the right to use any photos and details collected from the Customer in the sale of their Items.
  • Curators will determine whether each item should be sold, donated or discarded. Given Remoov’s fee structure, our incentive is to sell what can be reasonably sold.
  • Items set for resale will be offered through our reseller network, including consignment stores and specialized resellers, as well as sold direct via online marketplaces. Items that are not claimed by resellers and cannot be sold during the Consignment Period via the direct resale channels will be offered for donation. Items that are not accepted for donation will be responsibly discarded. Remoov does not guarantee that items picked up for Consignment or Lot Sale will be sold.
  • Remoov uses expert resellers to sell many of the items collected, especially those that have a high resale value. For items claimed by resellers, the reseller is responsible for setting the resale price for the item.
  • Remoov will, at its sole discretion, set the price for items that will be sold directly. Consignment items will be priced to sell at a fair market value. Lot Sale items will be sold via a 7-day online auction company with the minimum starting bid for each item starting at $1. We’ve partnered with a premier online auction company to help us manage and market our lot auctions.
  • When the Resale Period ends, Owners will be notified and may elect to have the items sold via auction, donated or returned.
  • Items included in the auction start at a bid price of $1. The Owner understands the risk that items may sell for lower than expected during the auction and accepts the final price for the item.
  • In the rare case when Remoov sell an item via a Reseller that charges a commission greater than 50% on the sales price, Your Payment will equal the entire amount received from the reseller minus any transportation fees when applicable.
  • Remoov will cover storage, photography, curation, distribution, marketing and sale costs, as well as any other costs incurred during the Consignment Period towards the sale or donation of the collected items.

Item Donation

Items put up for donation benefit the Customer as well as the recipient. Donated Items will go to 501(c)(3) nonprofit organizations that will qualify the Customer for fair value tax-deductions. Items put up for donation are at the discretion of Remoov, though Items accepted for donation will be at the discretion of the partner nonprofit organization. Remoov works with a few nonprofits and will donate to the one that seems best suited for the particular Item, and may offer the Item to multiple or all partner organizations. After donation, Customer will receive a donation form from the corresponding nonprofit organization that may be used at the Customer’s discretion and effort for a tax deduction.

  • tems included in the auction that do not sell will be offered for donation without requiring additional approval from the Owner. Items that are not accepted for donation will be responsibly discarded.
  • Items set for Donation during the consultation will be donated on the Owner’s behalf after the pickup without additional approval.
  • The Owner will receive donation receipts for all items donated on their behalf.

Item Recycling, Junking, and Discarding

At its discretion, Remoov may recycle, junk, or otherwise discard any and all Items received. Remoov will make a reasonable effort to sell Items that will seemingly sell for enough value to cover costs, and donate Items in donatable condition, but Customer acknowledges that Items thought to be sellable or donatable may not be due to condition, quality, style, or otherwise.

The cost to junk Items will be passed on to the Customers at a rate of $1.50 per cubic foot. Customer will be notified of amount due within 7 days of disposing of the items.

GENERAL

Third Party Charges

You are solely responsible for any fees or charges incurred to access the Service through an internet access or mobile access provider, or other third party.

Indemnification

You agree to indemnify and hold Remoov and its affiliates, members, officers, agents, employees, partners and licensors harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of the Items, your Content, your use of the Service, your violation of this TOS, your violation of any applicable law, rule or regulation, or your violation of any rights of another.

Modification of Service

Remoov reserves the right to change or modify the Service, any of the terms and conditions contained in this TOS, or any policy governing the Service at any time, but such changes will not affect Commission or payment structure for any listing for Items that has not expired.

Except as above, you are responsible for regularly reviewing any updates to this TOS at http://www.remoovit.com/terms. Any changes or modifications to this TOS will become binding after your continued use of the Service after such terms have been updated by Remoov. Remoov may elect to provide you with customer support, in its sole discretion, and may terminate such support at any time without notice.

Limitation of Liability

You expressly understand and agree that Remoov and its affiliates, members, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Remoov has been advised of the possibility of such damages), resulting from: (a) the use or the inability to use the Service; (b) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (c) conduct of any third party on the Service; or (D) any errors or omissions in any Content. You agree that you must evaluate, and bear all risks associated with, the use of any Content and Items, including any reliance on the accuracy, completeness, or usefulness of such Content and Items.

Proprietary Rights

All right, title and interest to the Service (which includes any Remoov content or materials made available via the Service, the Service's look and feel, the designs, service marks, trademarks and trade names displayed on the Service) are the property of Remoov, its affiliates, licensors or users, and are protected by copyrights, patents, trademarks or other proprietary rights and laws. You may not use, copy, modify, create a derivative work from, reverse engineer, sell, assign, sublicense or otherwise transfer any right, of any part of the Service without the prior written consent of the respective owner.

You agree to only use the Service for personal purposes, and not for any unintended use of the Service. You agree not to reproduce, duplicate, copy, sell, trade, resell, frame, or exploit for any commercial purposes, any portion of the Service.

IP Policy and Notice Procedure

Remoov respects the intellectual property of others, and we ask our users to do the same. Remoov may, in appropriate circumstances and at its discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide Remoov’s Copyright Agent the following information:

  1. an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;
  2. a description of the copyrighted work or other intellectual property that you claim has been infringed;
  3. a description of where the material that you claim is infringing is located on the Marketplace;
  4. your address, telephone number, and email address;
  5. a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  6. a statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

Remoov’s Agent for Notice of claims of copyright or other intellectual property infringement can be reached as follows:

By email to [email protected]

  • By mail to:
  • Copyright Agent
  • Remoov, Inc.
  • 160 Sylvester Rd
  • South San Francisco, California, 94080