Request a free in-home consultation by clicking on the Get Started link on our home page.
How do you determine the cost for the pickup?
The cost of the pickup is determined by the total volume of picked up items, including items for sale, donation and discard. We calculate the cost of the pickup on 1/8 increments based on standard 24-foot box truck. We will pack items as much as possible, while ensuring that items intended for resale and donations are not damaged during traffic. There are two pricing areas: “In-Area”, which includes San Francisco and the Peninsula (down to Mountain View), and “Extended”, which includes Marin, the East Bay and the southern Peninsula. View our Service Area for more information.
How big is your truck?
We use a standard 24-foot box truck, similar to the one usually used by professional moving companies. It is a larger truck than the one you would typically rent.
What if I need more than one truck?
We can certainly do pickups that are larger than one truck, and often do. Pickup fee is simply summed up using the chart above.
Moving isn’t cheap; between labor, truck, gas, insurance and many other costs, it is very expensive to provide the full service we offer.
When do I pay for the pickup?
You will receive an invoice for your pickup a day or two after your pickup after our team is able to determine any applicable disposal fees.
Will I make my pickup fee money back?
That depends on the items. The vast majority of our customers receive more than their original pickup fee from the sale of the items. However, if we pick up mostly donation or low-value items, it is possible you may not recoup your full pickup fee back. However, nothing is put to waste, as you will still have a clutter-free home and receive the fair value for your items.
What items do you accept?
We accept everything including furniture, electronics, art, jewelry, clothing, toys, sporting goods, appliances, etc. The only items we don't accept are bio-hazardous or toxic waste, including paint, weapons and trash.
Do you accept mattresses, bedding items and children's safety items?
We do accept these mattresses and bedding items. Unfortunately, due to California consumer protection laws, we cannot sell used bedding equipment such as mattresses, cribs, sofa beds, air beds and recliners, meaning these items will be recycled/discarded. We also accept baby cribs and car seats; however, for liability reasons, we cannot resell them and thus they will be donated.
Do you help with the packing?
We expect everything to be packed and ready when we arrive for our pickup. Unfortunately, our pickup team cannot help with packing. If you need help packing and getting your items ready before your pickup time, please either let your in-home consultant know or email us at firstname.lastname@example.org so we can help find a professional organizer to assist you.
Will you provide me a list of the items that are collected?
After your pickup, you will receive an email with a link to your Dashboard. In this Dashboard, you will be able to view an itemized list and status for all your items. This list will get updated as your items get curated and as the items sell and/or get donated.
What if I want to add or remove items from my pickup?
That is not a problem at all--the pickup cost we provided is just an estimate. After the pickup, you will be invoiced for the actual volume collected. You can add or remove items to your pickup even after your consultation. If you will be adding or removing either large items or large quantities of items, please let us know beforehand so that we can plan accordingly. If items are added after the consultation or without receiving a resale estimate from Remoov prior to the pickup, the owner agrees to accept the resale assessment that will be completed after the items are collected and understands that these items may be set for donation or disposal.
Why do you charge separately for disposal?
Remoov's pickup fee is low compared to junk hauling companies because our focus is on helping you get money for the items that have resale value. Recycling/disposal is an added service to offer the full decluttering convenience to our customers. The disposal fee simply covers the cost we are charged by the recycling companies. Even with this fee, the cost for Remoov to dispose items is the same or lower than junk removal services.
What percentage of the sale price do I get?
You receive 50% of the gross resale price of the item, even if a reseller sells the item.
Who gets the tax receipt for the donated items?
The owner of the items gets the receipt from all donated items. Receipts will be provided before tax season.
How do you determine whether an item will be sold?
After your consultation, you will receive an estimate regarding which of your items will be placed under Consignment Sale, Lot Sale, Donation or Recycle. Our curators, together with our consultants, make the assessment on each item.
How is the sales price determined?
The Curators set the resale price range for consignment items relying on their category expertise and historical sales data. These items will be priced to sell at a fair market value. We've also partnered with expert resellers, including auction houses, antique and consignment stores, who have deep knowledge of niche markets and a captive buyer base to sell many of the higher-end items we receive. Lot Sale items will be sold together as a lot via a 7-day online auction. We work with a premier online auction company to present and market each lot. Each lot starts with a minimum bid of $1. Given our fee structure, our incentive is to sell what can be reasonably sold.
How long is the consignment period?
Consignment items have a 90-day resale period. Lot Sale items will be sold via a 7-day auction.
How long does it take to sell my items?
Selling Consignment items depends on the category, style, condition and market demand. We start selling this item at the higher-end of their resale price estimate and slowly reduce the price during the resale period. Some items may sell within a week and other may take the entire consignment period.
Lot Sale items are sold together via a 7-day online auction. Lots auctions are held in 2-week cycles.
Will all my items get sold?
Our goal is to sell everything set as Consignment or Lot Sale. On average about 80% of consignment items sell during the consignment period and an additional 10% sell via the auction after the consignment period ends. 95% of Lot Sales sell, but the sales price varies depending on the items included.
What if my item doesn't sell?
When the Resale Period ends, Owners will be notified and may elect to have the items sold via auction, donated or returned.
How does the auction work?
Items included in the auction start at a bid price of $1. The Owner understands the risk that items may sell for lower than expected during the auction and accepts the final price for the item. Items included in the auction that do not sell will be offered for donation without requiring additional approval from the Owner. Items that are not accepted for donation will be responsibly discarded.
To which organization are items donated?
We have a close relationship with St. Vincent de Paul Society, Goodwill and Habitat for Humanity. If you have a specific request, please let us know.
What if I want one of my items returned?
If the item has not been sold, we're happy to help get it back to you. Items can be picked up at no charge from our warehouse during regular business hours.
How do I change or cancel my pickup appointment?
You can change or cancel your pickup appointment up to 24 hours before it is due by clicking on the 'Reschedule my appointment' or 'Cancel my appointment' link in your pickup confirmation email. You can also reach us at 415-857-2791. If you want to reschedule or cancel with less than 24-hour notice, an additional $50 fee will be charged.
I am unsatisfied with my pickup. Who should I contact?
We strive to always offer the best for our customers. If you are unsatisfied or would like to notify us of a problem, as well as anything else you would like to let us know about, please email us at email@example.com.
How Remoov Works
What items do you pick up?
We pickup (almost) everything! This includes furniture, home decor, electronics, art, clothing, toys, sporting goods, appliances... you name it, we’ll take it!
Our only exceptions are hazardous materials (i.e. paint, chemicals), weapons, hot tubs, pool tables, construction waste, pianos, and trash (i.e. food waste, etc).
What do you do with my items?
Everything we pickup is either resold (on consignment), donated, or responsibly disposed/recycled. You will receive an assessment of the destination of each item after you submit photos.
Do you purchase my items?
We do not purchase items. Items accepted for resale are on consignment and you get paid 50% of the resale value once the items are sold.
How do you select which items you sell?
Resellability is determined by three main factors: brand, condition, and current resale market for similar items. We also take into consideration the age of the item and our current inventory. We have a dedicated internal team that carefully considers each item. Please refer to our Resale Guide for general guidance with regards to which items we usually accept for resale, donation or disposal.
Sending us the brand, original price, and age of valuable items helps us a lot, as well as sending clear individual photos! The more information you can send us about your items with your pictures, the better!
What happens to my items that are donated?
We partner with many local and national donation partners that swing by our warehouses for pickups. If there is a specific donation service you would like to use for your pickup, just let us know and we will do our best to accommodate your request. Once your items are donated, you will receive a donation receipt for a possible tax deduction.
How does the recycling part of your business work?
Items that cannot be sold or donated are responsibly disposed. We dispose items by taking them to local recycling centers where they will be separated into specific categories like scrap metal, electronic waste, reclaimed wood, insulation, and others so that they can be repurposed and find new life (yay!). Items that cannot be recycled are disposed. We are charged a fee to recycle/dispose items which ranges from $0.60 to $1.50 per cubic foot depending on the market. This fee will be illustrated as the ‘disposal fee’ on your estimate.
Pricing and Payment
Is this a free service?
Remoov is not a free service (sorry!). We take pride in paying fair wages to our employees with reliable equipment and expansive insurance in case of accidents. Moving is not cheap, and we appreciate you understanding all the moving parts of our business.
How do you determine the cost for the pickup?
The cost of the pickup is determined by the volume of items collected. We calculate the cost in 1/8 increments based on a 24-foot box truck. We will pack items efficiently, while ensuring that items are safe during transportation. When applicable, we do charge a recycling fee for items that will be disposed. To learn more about the pickup cost in your area please check out our Pricing page.
When do I pay for the pickup?
You do not pay anything until the job is complete! Once we are finished to your satisfaction, we will make final adjustments to our estimate (we charge on actual volume picked up, so your estimate may increase or decrease) and collect payment on site. If you have a really big clearout that is going to take more than one day, a small deposit may be required.
What methods of payment does Remoov take?
We take all major credit cards. We do not accept cash.
Should I tip the pickup team?
Tipping is not required, however if you feel our moving team did a great job you are welcome to reward the team afterwards! Mention them by name in Yelp and they will receive an additional bonus!
Getting An Estimate
How can I receive a pickup estimate?
Easy peasy. Just send us pictures of everything you want Remoov’d and we’ll take it from there! Please send individual photos of the items you think could be resold, but you can take a ‘room shot’ for items you would like to donate and/or recycle. Start by uploading the pictures here (this is our preferred method), or you can text us the images at this number:
Bay Area: 415-969-4060 Phoenix: 602-609-6655 Miami: 305-317-5121
What happens if I don’t have photos?
Photos are required to receive a pickup estimate. Do you have a full-estate or office clearout or are unable to send photos? Give us a call, we’re here to help. For large pickups we can send someone to your location to take photos on your behalf.
Is there anything else I should submit besides photos?
Any information that can assist our appraisers with assessing the value of the item (brand, age, purchase price, condition etc) is helpful. The more information you provide, the more accurately we can categorize your items before pickup. Let's work together on unlocking the value of your stuff!
Do you do In Home Consultation Appointments?
Due to COVID-19 we are temporarily not offering in-home consultations in the San Francisco Bay Area. Other markets are currently offering in-home consultation in specific circumstances. If you need help please call our support line and we will find a way to help you.
How quickly will you reply once I submit photos?
You will receive a comprehensive estimate within 1 business day. Need an estimate right away? We got you covered, give us a call.
Scheduling a Pickup
How do I schedule a pickup?
Once you have received an estimate from us, you can schedule your pickup via the “Schedule Your Pickup” button within the quote. Scheduling is free and no credit card is required.
How far in advance should I schedule my pickup?
Our days usually book full about 2-3 days ahead of time, but this can fluctuate based on season, time of month, and other (unknown) factors. Our best advice to avoid an unnecessary headache? Book at least 5 days in advance for off-season and beginning-of-month dates, and 10 days for peak season and end-of-month dates.
Can I book an exact arrival time for the pickup?
Our pickup team will arrive within the 3-hour arrival window you selected upon booking. You will receive a text with tracking information when they are en route. If you need a more accurate time of arrival please give our customer support line a ring on the day of pickup and we should be able to provide a more accurate ETA.
Can I add extra items during the pickup?
Most of the time this isn’t a problem, but please keep in mind we do need to honor the space the customer(s) after you have reserved. When your pickup is complete, you will be charged for the actual volume collected. If you plan on adding large items or quantities please let our team know beforehand so that we can plan accordingly. Items added during the pickup will go through our quick appraisal process and will also be categorized for resale, donation or disposal.
What happens if I need to cancel my pickup?
You can reschedule or cancel your pickup by pressing “Reschedule My Pickup” or “Cancel My Pickup” within the email you received with your booking information. You can also give us a call.
Buuuut... If you cancel within 24 hours of the pickup, that slot is basically toast and we still need to pay our team, so we will be sending along a $75 cancellation fee. (Please just let us know ahead of time, we hate sending those invoices!)
Selling my items
What does the process look like for selling my items?
After the items are transported back to our warehouse, our photographers will photograph each item in our studio. Next, our team of seasoned appraisers will research each piece to determine the fair market price range. Finally, we market the heck out of your item and list it on multiple marketplaces to maximize the number of eyeballs on your items. Lastly, we highlight your piece in our showroom at The Local Flea where hundreds of people come to shop every week.
When will I know what my items will sell for?
As soon as your item is appraised, the resale price range will be displayed on your Dashboard. Given all the magic that happens before we bring the appraisers into the equation, this can sometimes take up to two weeks from the date of your pickup. Our interests are aligned in maximizing the sale of your items.
How much can I make?
On par with other consignment stores, we split all sales with you 50/50. What sets us apart is the dedicated team of photographers and appraisers, along with our marketing and customer support team to make sure we can sell your items for more than anyone else. There is no additional fee for these services, we take 100% of this investment cost out of our portion of the sale.
How will I get paid when my items sell?
After your pickup is complete, we will provide access to a personalized Remoov Dashboard. When one of your items has sold, we will send you an email. This can also be tracked in your Dashboard. Sales may show up after two weeks to accommodate our return policy.
You have the option to receive your payout through check or PayPal. Prefer TLF cash? Let us know as we’ll send you a credit with a 25% bonus on top of your sale.
How long will you try to sell my items for?
Most items will be listed for 90-120 days, although it may be as low as 60 if the item is large and the resell value is low. If you have an expensive item, we will list it indefinitely until it sells.
What happens if my items don’t sell within the allotted time?
While this doesn’t happen often (less than 15% of the time), once in a while consigned items don’t sell within the allotted time period. If this happens, we will notify you immediately and ask you to select one of three options: 1) Pickup your items from our warehouse or arrange for return delivery. 2) Donate your items and receive a tax receipt once they have been taken. 3) List your item in our liquidation collection (Over 90% of these items will sell!)
Should we not hear back from you within 3 days after reaching out, we will list your items in our liquidation collection.
What markets do you serve?
Our current markets are in the San Francisco Bay Area, Phoenix Metro and Miami areas. You can check out if we service your zip code here.
Are you insured?
Yes! We have General Liability, Property, Workers Comp, and Auto Insurance. A Certificate of Insurance (COI) can be provided upon request, please allow 48 hours for turnaround.
How long have you been in business?
We launched our business in San Francisco in 2014 and have steadily grown to cover the entire Bay Area. We launched our first expansion market in Phoenix in 2019.
How big is your team?
We are a small team, but growing quickly! You can learn more about us here.
Are you still looking to hire awesome people?
Always! Please introduce yourself to us with your background and why you want to work here by shooting us a line at firstname.lastname@example.org